We want BinderScanner to be worth it for your family. Here's how cancelling and refunds work for plans you buy from us at binderscanner.com. Payments are processed by Stripe.
Cancelling
- You can cancel a monthly or yearly plan at any time from the app or by emailing [email protected].
- After you cancel, your plan keeps working until the end of the period you've paid for. Then your family moves to the Free plan.
- Moving to Free never deletes anyone or any cards. Every binder stays. You just can't add more collectors than the Free plan allows, and daily scans drop to the Free limit.
Refunds
- Monthly plans: if you're charged and didn't mean to be, email us within 7 days of the charge and we'll refund that month. Otherwise we don't give partial refunds for the remainder of a month.
- Yearly plans: email us within 14 days of the first yearly charge, or of a renewal, for a full refund. After 14 days, you keep access until the end of the year you paid for.
- Day passes: if the scanner didn't work during your pass, email us and we'll refund it. We don't otherwise refund day passes.
- Duplicate or mistaken charges are always refunded in full.
Refunds go back to the original payment method. Your bank may take 5 to 10 business days to show the refund.
Price changes
If we change the price of your plan, we'll email you at least 30 days before your next renewal at the new price, so you have time to cancel.
Your rights
This policy doesn't limit any rights you have under the consumer laws where you live.
Contact
M.Lighthouse Agency LLC, 1250 Wayzata Blvd E #1144, Wayzata, MN 55391, USA. [email protected]